Refund policy
Returns & Refunds
Last updated: August 19, 2026
At Wrenella, we want you to feel confident about your purchase. This policy explains our 60-day return window, how to request a return, and how refunds are handled. It does not limit any consumer rights that cannot be excluded under applicable law.
60-Day Return Window
You may request a return within 60 calendar days after the delivery of your order. If your order is delivered in more than one shipment, the 60-day period starts on the day the last item in the order is delivered.
To be eligible for a return, an item should be in the same condition in which you received it, unworn or unused, with any tags, and in its original packaging. You will also need proof of purchase, such as your order number or order-confirmation email. You may inspect an item as you would in a shop; this does not affect any statutory consumer rights.
How to Start a Return
To begin a return, email us at contact@wrenella.com and include your order number, the item(s) you wish to return, and the reason for the return.
If your return is accepted, we will send you return instructions and the return address. Do not send an item back before receiving approval and instructions from us. Unauthorised returns may be refused or delayed because we may be unable to identify or process them.
Return Shipping Costs
For a return due solely to a change of mind, you are responsible for the cost of return shipping. We recommend using a tracked shipping service and retaining proof of postage.
If an item is incorrect, damaged, defective, or not as described, please contact us as soon as reasonably possible with your order number and clear photographs of the item and its packaging, where relevant. We will assess the issue and provide an appropriate remedy. Where a return is required for such an issue, Wrenella will provide instructions and cover reasonable return costs where required or appropriate.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. If a refund is approved, it will be issued to the original payment method within 10 business days after approval, and in any event within the period required by applicable law. Your bank or card issuer may need additional time to process and display the refund.
For a valid statutory cancellation where applicable law requires it, we will also refund the cost of standard delivery. If you selected a more expensive delivery method, we may refund only the cost of the least expensive standard delivery method, where permitted by law.
Exchanges
We do not offer automatic exchanges for change-of-mind returns. The quickest way to obtain a different item is generally to complete an approved return and place a new order.
For an incorrect, damaged, defective, or non-conforming item, we may offer a replacement, repair, refund, or another remedy as appropriate and as required by applicable law.
Cancellations Before Dispatch
If you would like to cancel an order before it has been dispatched, contact us promptly at contact@wrenella.com. We will do our best to accommodate the request when the order has not yet been processed or shipped. This does not affect any legal cancellation rights you may have.
UK and European Economic Area Customers
If you are a consumer in the United Kingdom or the European Economic Area, you may have a statutory right to cancel certain distance purchases within 14 days without giving a reason. Wrenella’s 60-day return window is a separate and more generous commercial policy for eligible goods. Your statutory rights remain unaffected.
You may use the following model cancellation wording, although you are not required to use it:
To: Wrenella, contact@wrenella.com
I/We hereby give notice that I/we cancel my/our contract for the sale of the following goods:
Order number:
Ordered on / received on:
Name of consumer:
Address of consumer:
Date:
Signature (only if this notice is sent on paper):
Your Statutory Rights
Nothing in this policy excludes, restricts, or replaces rights that cannot lawfully be excluded. This includes applicable consumer protections for faulty, unsafe, misdescribed, or non-conforming goods. For example, consumers in Australia may have rights under the Australian Consumer Law that are separate from this change-of-mind policy.