Shipping policy

Shipping Policy

Last updated: August 19, 2026

Where We Ship

Wrenella ships to destinations made available at checkout. We sell and ship internationally, including to the United States, United Kingdom, Canada, Australia, New Zealand, the European Union, and other eligible destinations. Availability may vary by destination, product, carrier service, or applicable restrictions.

Order Processing

Orders are normally prepared and dispatched within 24 to 48 hours after payment confirmation, excluding weekends and public holidays. During peak periods, product launches, or exceptional circumstances, processing may take longer. If a material delay arises, we will contact you using the details provided with your order.

Shipping Cost

Standard shipping is free for orders placed through the Wrenella website to destinations available at checkout.

Delivery Estimates and Tracking

Estimated delivery dates vary by destination and carrier. The estimated timeframe applicable to your order is shown at checkout and/or in your order confirmation. Delivery estimates are provided in good faith and are not guaranteed, as carrier operations, customs clearance, local delivery conditions, and events outside our reasonable control may affect transit times.
Once your order has been dispatched, we will send a shipping confirmation email with tracking information when tracking is available.

Taxes, Duties, and Customs

The prices and shipping charges shown at checkout include applicable taxes, import duties, and customs charges for eligible destinations. Wrenella bears these costs. You should not be asked to pay additional import duties, customs charges, or taxes upon delivery for an eligible order.
If a carrier or customs authority asks you for an additional payment, please contact contact@wrenella.com before making any payment so that we can investigate.

Delivery Issues and Delays

Please ensure that your delivery address and contact details are correct before submitting your order. If an order is delayed, lost, damaged in transit, or marked as delivered but cannot be located, contact us at contact@wrenella.com with your order number. We will investigate the matter with the relevant carrier and work toward an appropriate resolution.
If we cannot dispatch an order within the stated or otherwise applicable timeframe, we will notify you of the delay and provide the options required by applicable law, including cancellation and a refund where applicable.

Contact

For shipping questions, please contact contact@wrenella.com.